FAQ

Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 20 business days. Please consider any holidays that might impact delivery times.

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color.

Orders will be processed within 24 - 48 hours of ordering and be shipped the next day after processing day. Modifications or cancellations cannot be made once the order is shipped out.

A shipping confirmation is emailed to you as soon as your purchase has been shipped. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for custom duties and taxes for all international orders.

A tracking number will be sent to you once your product shipped. As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

When ordering multiple items at once our system usually splits these into individual packages. Therefore, please note that your order may arrive in separate packages and may also arrive at different times

We offer you a full refund after 60 days of purchase with NO questions asked.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.

Send us a contact us notification from the website by filling the “contact us form” and will

respond to you within 24 hours

It may occur, due to warehouse logistics that your items are sent in different packages. Usually, you will receive one earlier than the other. Rest assured, your other item will soon be delivered.